Always Ask for ID

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By United Illuminating on April 26, 2013, 4:56pm Last modified: April 29, 2013, 12:41pm

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Trees and flowers have started to bloom. The days are a little longer and the weather is warmer. Spring has sprung. People are out and about and that includes employees who work for UIL Holdings Corporation (NYSE: UIL) and its electric and gas companies: UI, The Southern Connecticut Gas Company, Connecticut Natural Gas Corporation and Berkshire Gas Company.

Although our employees work in the community year-round, now that the weather is nicer, you may start to notice our vehicles in the neighborhood more.

UI occasionally receives reports of scammers posing as utility representatives in order to gain access to customers’ homes, bank accounts or personal information. UI does not routinely send employees or third party representatives to any customer homes without a prearranged appointment or prior acknowledgement.

Remember, all of our employees — at UI, as well as SCG, CNG and Berkshire Gas — always carry a photo identification card with a distinctive company logo on it and they typically dress in uniform and drive official company vehicles.

Customers should be wary of unsolicited in-person visits by anyone claiming to represent UI or other utilities. Always ask for identification before allowing anyone into your home. If you still have doubts, keep your door locked and call your utility, along with 911.

Customers should also be wary of unsolicited telephone calls from individuals claiming to be representatives of UI or other utilities. Never provide information over the telephone to any individual that you do not know. If you have doubts, call your utility.


  • Our employees typically do not visit customers’ homes without a prearranged appointment or prior notification.
  • Always ask to see a company-issued photo ID.  All employees wear company identifiers and all have visible photo identification.
  • In a field visit, UI employees do not require customers to provide account numbers or other confidential information.
  • If you have any doubt about a person at your home, call 911. UI customers can also call 1-800-722-5584.

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United Illuminating


Reporting for WXedge since January 2013.

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